Dimitri Vretos
Director Customer Experience and Operations @HydroSolution
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WORK HISTORY
Director Customer Experience and Operations @HydroSolution
EDUCATION
Marianopolis College
DEC, Applied Science and Technologies
The McGill International Executive Institute
Brother Management Program 2
Collège Notre-Dame
High School Diploma
Concordia University
Electrical Engineering
The McGill International Executive Institute
Certificate, Project Management
SKILLS
ABOUT DIMITRI VRETOS
Dedicated and experienced call center executive with 25 years progressive operational leadership experience within customer care, collections, retention and sales. Proven record in streamlining business operations including strategic planning, performance measurement and staff development. Results driven and resourceful problem solver with a proven track record of sales growth and customer satisfaction. •Proficient in Call center best practices and tools: Genesys Cloud, Power BI, Excel, Access and SQL •Ensured implementation and roll out of marketing and sales initiatives by leading Inbound/Outbound marketing campaigns. •Introduced new ideas, new processes and implemented strategies for different departments •Led several projects to ensure the introduction and launch of multiple new call center Key Performance Indicators and Scorecards •Implemented Quality monitoring program for various departments: Customer Service, Customer Retention and Accounts Receivables •Developed various call center work tools to optimize employment management •Worked with Executive team on financial statements and monthly budgets to understand, analyze and explain expenses, losses and gains of the departments under my responsibility •Capable of solving problems, increasing efficiency while taking into consideration departmental inter-dependencies Specialties: Coaching for performance, employee management, employee engagement,optimization, data management
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