Dimitri Selbonne

Customer Solutions Manager @Spairliners

Hamburg, DE

Portofolio Management: Served as the primary customer solutions contact (SPOC) for multiple airline partners, ensuring smooth communication and operational success.Operational Excellence: Led closed-loop component support processes to enhance efficiency and ensure seamless repair and logistics operations.Supply Chain & Maintenance Planning: Proactively monitored stock levels, optimizing distribution to support airline maintenance schedules. Spearheaded yearly planning for check seasons and fleet expansions.Customer Experience & Service Quality: Maintained high service standards, anticipating evolving customer needs to drive long-term satisfaction and operational reliability.Relationship & Dispute Management: Engaged in proactive issue resolution, including on-site visits, to strengthen client partnerships and resolve open disputes effectively.Business Development & Upselling: Identified and pursued new service opportunities, enhancing customer engagement while aligning with company growth strategies.Technical Expertise & Digital Tools: Advanced SAP User for operational efficiency. Power BI & SAP Development Lead, ensuring system optimization, data-driven decision-making, and performance tracking.