Dimitri Mouboukila-Poha
Customer Service Team Lead @Bridgestone Americas
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WORK HISTORY
Customer Service Team Lead @Bridgestone Americas
1- Maximize teammate execution through simplified direction, cascaded goals, and shared accountability for business and initiatives results. 2- Provide coaching and feedback to drive focused results and development both in role and to support future aspirations. 3- Drive teammate engagement, trust. and motivation to perform through a variety of methods (incentives, recognition, communication programs. etc.). 4- Plan headcount /scheduling to maximize P&L performance leveraging multiple factors (full / part time mix, temporary labor, overtime). 5- Lead team in accordance with Bridgestone Essence, Rules of the Road, Code of Conduct. etc. consistent with both the spirit and letter of national, country, and local employment laws. 6- Infuses diversity of thought and experience into staffing plans to introduce new ways of thinking and progress business strategy.
EDUCATION
University of Phoenix
Doctor of Philosophy (Ph.D.), Doctor of Management in Organizational Leadership/Information Systems and Technology
Strayer University
MBA, Project Management
Strayer University
Bachelor of Science - BS, Information Technology
ABOUT DIMITRI MOUBOUKILA-POHA
Versatile, results-driven, and tech-savvy with over 18 years of experience and success in…
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