Dimitri Baratashvili
Service Manager Controlling Dach @ASUS
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WORK HISTORY
Service Manager Controlling Dach @ASUS
Ecosystem Orchestration: Overseeing and steering the entire service partner network in Germany, Austria, and Switzerland to ensure consistent service standards.Operational Excellence: Scaling operational best practices from center-level to the entire region to optimize overall service performance and quality.Strategic Controlling: Managing performance KPIs, service costs, and SLA compliance, transforming traditional vendor management into value-driven strategic partnerships.Customer Experience (CX): Leading initiatives to elevate customer satisfaction and ensure a seamless service journey across all touchpoints.Process Harmonization: Bridging the gap between operational realities and strategic goals by standardizing processes across all DACH partners.
EDUCATION
The University of Georgia (Tbilisi)
International Relations
Free University of Tbilisi
Operations Management
Georgian technical university
International Relations
University of Münster
Deutsch als Fremdsprache
University of Münster
Political Science and Economics
ABOUT DIMITRI BARATASHVILI
I am an experienced Customer Center Manager and Service Operations Leader at ASUS, passionate about delivering outstanding customer experiences and building high-performing service organizations. With a strong background in service delivery, partner management, and process optimization, I focus on creating scalable structures and driving continuous improvement across onshore and offshore teams.Graduated in Politics & Economics from Westfälische Wilhelms-Universität Münster, I combine analytical thinking with a strategic mindset to transform customer service into a key business driver. My leadership approach balances strategic vision and operational excellence, enabling my teams to exceed KPIs, strengthen customer satisfaction, and adapt to evolving business needs.I am particularly motivated by challenges that require building new service setups, optimizing delivery models, and fostering strong, trust-based collaborations with partners.
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