Dimas Ventura
Northwest Region Service Manager @Ipsen USA
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WORK HISTORY
Northwest Region Service Manager @Ipsen USA
Turlock, CA, US
Own accountability for leading and mentoring a team of how many while maintaining oversight of regional market performance standards, ensuring efficient installations, meticulous project cost controls, and maximized Field Service Engineer (FSE) productivity.Directly drive the expansion of service revenue streams through the sales of maintenance contracts and service agreements within the northwestern region.Provide visionary leadership in orchestrating daily FSE worksite schedules and maintaining leadership oversight for regional staffing and allocation of resources.Establish and nurture a culture of excellence and customer success through management of communications, which includes order processing, quote handling, warranty claims, technical support, and issue resolution.Manage responsibility for conducting on-site assessments, offering repair recommendations, nurturing the development of Field Service Engineers, and adeptly addressing escalated product performance concerns.
EDUCATION
ITT Technical Institute-Lathrop
Associate of Science (AS), CEET - Computer Electrical Engineering Technology
Modesto Junior College
Associate of Arts (AA), Computer Engineering
Colorado State University Global
BS - Business Management, Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT DIMAS VENTURA
I have over 19 years of experience in leading and improving field service operations…
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