Dimanthi Fernando
Private Trust Client Service Associate @TD
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WORK HISTORY
Private Trust Client Service Associate @TD
Winnipeg, MB, CA
EDUCATION
IFSE Institute
Canadian Investment Funds Course
Institute of Bankers in Sri Lanka
Certificate in Banking and Finance
Holy Family Convent, Colombo 4, Sri Lanka
G.C.E. Advanced Level ( Secondary Education)
University of Suffolk
Master of Business Administration - MBA
ABOUT DIMANTHI FERNANDO
Banking professional with 23 years’ of experience in the financial services industry. Able to assume accountability for developing tactics/ approaches to assist clients through predicaments ensuring loss mitigation/ revenue enhancement, and devising pointers based on research/ analysis/ regulatory structures/ competing strategies. In addition, astute in overseeing department activities encompassing maintaining delinquency & repossession rates aligning with Company policies/ procedures/ regulatory requirements, managing the department via achieving budgeted NPA targets, surveilling/ assessing team effectiveness & addressing inadequacies via coaching/ training/ mentoring and feedback monitoring, appraise risks congruously prior to business decisions, monitoring debt collection agency performance and liaising with legal firms pertaining to litigation process. Was also engaged in the implementation of a Comprehensive Debt Collection Module for Centralised Recoveries Department which included business requirement gathering, coordination with vendor/developer, performing UAT to ensure successful completion and delivery of the module. Presently engaged in the Canadian branch banking sector
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