Dima Lavrentyev
Intermediate Enablement Specialist, Operations @Thinkific
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WORK HISTORY
Intermediate Enablement Specialist, Operations @Thinkific
EDUCATION
Beedie School of Business at Simon Fraser University
Joint Major in Business Administration and Environmental Science
ABOUT DIMA LAVRENTYEV
A seasoned enablement specialist with a passion for customer advocacy. I have experienced customer support as a support agent, a support trainer, and an enablement specialist, which gave me insight into the importance of the voice of customer work for the business and customers alike. Love helping others, and through my experiences found great joy in guiding individuals and companies through a change of any complexity and enabling them to do their best work. I believe in strong cross-functional collaboration, continuous process improvement, and a culture of accountability. Always curious and ready to learn new skills and try new roles - currently in the process of further evolving my data analysis skills. Would love to talk about the voice of the customer, customer feedback, training, or modern art!
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