Dima Alawad

Customer Service Manager (Account Manager) Sanitation @gategourmet

San Francisco, CA, US

Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits. Ensures supply chain/purchasing has current up to date data and support purchasing requirements. Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice. Communicates the customer goals and represents the customer interests to the local team. Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis. Daily reconciliation of delays and communications need activities as required. Communicates daily to the operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise. Provides regular two-way communication between the client and local team, to provide strong team representation and set proper client expectations. Ensures customer inventory sheet to be current and up to date par levels Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change Provides customer feedback to help customer reduce costs through inventory management Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g, delays, complaints, audit results).

San Francisco State University

Bachelor's degree, International Business

Skyline College

Associate of Arts and Sciences (A.A.S.), International Business