Dilyana Toteva
Lead Success Manager @ShipBob
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WORK HISTORY
Lead Success Manager @ShipBob
EDUCATION
UC San Diego
Bachelor of Arts (B.A.), Political Science and Government
California State University, Long Beach
Master’s Degree, Political Science and Government
ABOUT DILYANA TOTEVA
I’m an operations and strategy leader focused on helping teams scale with clarity and confidence. With eight years across logistics, SaaS, and technology, I work at the intersection of operations, program management, and cross-functional partnership to turn complexity into momentum.In my current role, I work closest to the point where growth meets operational reality—helping teams quickly prioritize the right problems, navigate tradeoffs, and turn strategy into execution without losing momentum.Previously, at Flock Freight, I led cross-functional initiatives that tripled shared truckload execution rates and reduced operational waste by 50%. By redesigning workflows and strengthening risk controls, we eliminated leakage within six months—tripling revenue and doubling gross profit without adding headcount.I bring calm to high-stakes situations, ask the right questions under pressure, and build systems teams trust as they scale.
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