Dilyana Toteva
Lead Success Manager @ShipBob | Turning Operational Complexity into Scalable Merchant Success
- Role
- Lead Success Manager at ShipBob
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Dilyana Toteva
I’m an operations and strategy leader focused on helping teams scale with clarity and confidence. With eight years across logistics, SaaS, and technology, I work at the intersection of operations, program management, and cross-functional partnership to turn complexity into momentum.In my current role, I work closest to the point where growth meets operational reality—helping teams quickly prioritize the right problems, navigate tradeoffs, and turn strategy into execution without losing momentum.Previously, at Flock Freight, I led cross-functional initiatives that tripled shared truckload execution rates and reduced operational waste by 50%. By redesigning workflows and strengthening risk controls, we eliminated leakage within six months—tripling revenue and doubling gross profit without adding headcount.I bring calm to high-stakes situations, ask the right questions under pressure, and build systems teams trust as they scale.
Experience
Lead Success Manager
Apr 2026 — Present
Education
UC San Diego
Bachelor of Arts (B.A.), Political Science and Government
2008 — 2010
California State University, Long Beach
Master’s Degree, Political Science and Government
2012 — 2014
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