Dilshad Asad

Associate Delivery Manager @Rakuten Symphony

Indore, IN

Managing the delivery of containerized Telco products and solutions to multiple customers, ensuring on-time delivery as per agreed timelines. Currently leading a cross-functional team of architects, developers, QAs to ensure successful delivery of services and customer satisfaction. Serving as an escalation point for post delivery operations of products/services as per agreed SLAs with the customer. Acting as Change Advisory Board reviewer and approver to control any changes to the agreed scope. Contributing towards the revenue by collaborating with the account team for pitching any new upgrades to the customer as per Toll-Gate process. Identified appropriate contractual frameworks and appropriate suppliers to get best value for clients. Provided delivery confidence by removing blockers or impediments affecting plans and developing solutions for difficult situations. Managed active and reactive communication to support or host difficult discussions within teams or with diverse senior stakeholders. Utilizing my telecom experience on current software industries to enhance PM, FM and CM product in terms of product feature for client user to simplify network data analysis and monitoring Plan Network connectivity, EMS/Node integration, Inventory management, Reports, and dashboard design. Good in troubleshooting of all major and minor issue and provide solutions, Prepared RCA demonstrated to high level management Developed user stories and process flows to support the design and development Acting as single point of contact (SPOC) to client for all OSS related integration and feature requirements

BITS Bhopal

Bachelor of Technology (B.Tech.)