Dilraj Osan
Training & Quality Manager | Driving Operational Excellence & CI | FMEA | ISO
- Role
- Training and Quality Manager at PayU
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Dilraj Osan
Dynamic and results-driven Training and Quality Manager with over 9 years of experience…
Experience
Training and Quality Manager
May 2025 — Present · Gurugram, IN
Design and deliver comprehensive onboarding and training programs for new joiners to ensure seamless integration and performance readiness.Oversee customer service and transaction quality for B2B and B2C interactions, ensuring high standards and client satisfaction.Develop and conduct training programs for new merchants to enhance their platform experience and operational efficiency.Identify operational gaps through process analysis and collaborate with cross-functional teams to implement effective solutions.Apply Lean methodologies to streamline workflows, optimize processes, and drive continuous improvement.
Education
Guru Gobind Singh Indraprastha University
Bachelor of Technology (BTech), Information Technology
2013 — 2017
Guru Teg Bahadur Institute of Technology
Bachelor of Technology - BTech, Information Technology
2012 — 2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.