Dilraj Kaur Sandhu
Associate Director- Quality & Training at FirstSource | Certified LSS Black Belt | CX, Learning, Continuous Improvement
- Role
- Associate Director- Capability Development at Firstsource
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Dilraj Kaur Sandhu
With over 13 years of experience in customer experience excellence and quality, I am a…
Experience
Associate Director- Capability Development
Nov 2024 — Present · Mumbai, IN
Education
Bharati Vidyapeeth College of Engineering
Bachelor of Engineering (B.E.)- Instrumentation
2000 — 2004
Skills
- Cross-Functional Team Leadership
- People Management
- Customer Experience
- Management
- Customer Satisfaction
- Call Centers
- Team Management
- Vendor Management
- Customer Retention
- Telecommunications
- Customer Relationship Management (Crm)
- Contact Centers
- Performance Management
- Quality Assurance
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