Dilon Avinash Dsouza

About Dilon Avinash Dsouza

With a deep understanding of banking operations and the evolving tech landscape, I lead strategic initiatives that simplify processes, drive operational efficiency, and spark transformation across teams. My core strengths lie in people and change—building trust-based relationships and guiding organizations through meaningful, tech-enabled evolution.I’ve led both focused, agile units and large, cross-functional teams, adapting my approach to inspire collaboration, accountability, and resilience. Empathy is my leadership foundation: I believe true innovation comes from empowering people, listening deeply, and cultivating a culture where transformation is embraced—not feared.My experience spans consulting, pre-sales, and hands-on delivery, with a sharp focus on leveraging RPA, AI, and data strategy to drive measurable business impact. I translate complex challenges into scalable opportunities, always aligning solutions with strategic goals and compliance frameworks.As a transformation champion, I help teams stay ahead of the curve—nurturing continuous learning, fostering adaptability, and enabling long-term growth. Whether simplifying workflows or guiding tech adoption, I lead with purpose and deliver with heart.

Experience

1. Vice President

   Morgan Stanley

   Jan 2021 — Present · Bangalore Urban, IN

   Manage Large EMEA team that facilitates KYC of New Clients & New Business - Spearheaded productivity improvements across multiple operational teams by embedding a culture of performance excellence and governance rigor- Served as Asia Lead for User-Led Automation, championing scalable solutions and enabling frontline teams to leverage technology for operational efficiencies- Appointed AI Ambassador for the Division, driving strategic adoption of artificial intelligence use cases across functional areas- Led the Population Scheduling and Metrics Function, delivering high-quality capacity planning, volume forecasting, and performance analytics to support global operations- Played a pivotal role in the Advisory Function, guiding automation, controls, and digital transformation initiatives- Supported Global Remediation Teams, aligning solutions with regulatory standards while resolving critical operational challenges- Facilitated automation training for operational staff, accelerating digital readiness and time-to-market for key initiatives- Recipient of Morgan Stanley’s prestigious Firm Values Award in 2024- Recognised for leading transformation programs that contributed to 10% of the total operational efficiency gains across regional operations- CoLead Sports Committee

Education

• Bangalore University

  MBA, Marketing and HR

  2007 — 2009

• St. Joseph's College of Arts & Science

  Bachelor of Science (B.Sc.), Computer Science

  2002 — 2005

Skills

• Compliance
• Project Planning
• Aml
• Customer Service
• Program Management
• Process Scheduler
• Customer Relationship Management (Crm)
• Planning
• Business Analysis
• Management
• Microsoft Excel
• Networking
• Training
• Marketing Communications
• People Management
• Entrepreneurship
• Real Estate
• Scheduling
• Excel
• Teamwork
• Team Management
• Project Management
• Crm
• Vendor Management
• Soft Skills
• Presentation Preparation