Dillon Okeefe
Senior Success Planner @Penske Truck Leasing
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WORK HISTORY
Senior Success Planner @Penske Truck Leasing
Reading, PA, US
Develop and implement strategies to enhance the digital customer journey- Analyze customer feedback and data to identify areas for improvement- Work closely with sales, marketing, and product teams to align on customer success goals- Facilitate communication between departments to ensure a seamless customer experience- Lead projects focused on digital tools and platforms that enhance customer interactions- Oversee the deployment of new technologies and ensure user adoption- Track key performance indicators (KPIs) to assess the effectiveness of digital initiatives- Use data-driven insights to refine strategies and drive continuous improvement- Design and deliver training programs to help customers maximize their use of digital solutions- Provide ongoing support to address customer inquiries and challenges- Stay updated on industry trends and best practices in digital customer success- Identify opportunities for innovation and competitive advantage.
EDUCATION
Indiana University of Pennsylvania
Sports Administration and Business, Sports Studies
Indiana University of Pennsylvania
Bachelor's Degree, Sports Administration
SKILLS
ABOUT DILLON OKEEFE
I am an experienced Sales Executive with a demonstrated history of success in the sales and tech industries. Strong tech professional skilled in organization, Management, and Marketing/relationships that have been enhanced through years of Customer Service experience, building strong lasting relationships all while exceeding my on target earnings month over month.
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