Dillon Risser
Vice President | Strategic Leader | Enterprise Client Strategy | Sales + Operations Driver | Tech Enabled Service Delivery
- Role
- Vice President, National Accounts at Divisions Maintenance Group
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Dillon Risser
As a strategic sales leader at Divisions Maintenance Group, I’ve led national account…
Experience
Vice President, National Accounts
Dec 2020 — Present
At Divisions Maintenance Group, I lead a cross functional team managing large scale facility maintenance and construction programs for national retail through brick and mortar locations and distribution centers. My role centers on strategic planning, long term client success, and leveraging technology to deliver uninterrupted peace of mind across complex service environments. I build trusted partnerships with senior stakeholders and guide a team of 40+ high performing individual across roles like account managers and operations coordinators to consistently exceed growth, service, and retention goals. We\'re at the forefront of facilities innovation using AI enabled platforms, analytics, and real time service dashboards to streamline operations and elevate customer experience.Strategic Growth Planning: Built and executed quarterly and annual account strategies aligned with client business goals, driving double digit growth while maintaining margin and service excellence.Tech Driven Innovation: Partnered with internal technology teams to integrate data dashboards, provider information and automated reporting improving service response time, customer transparency, and forecasting accuracy.Customer Success Focus: Led national account operations and relationship management for a Fortune 500 client, ensuring SLA compliance, business continuity, and multi year retention through proactive issue resolution and value-add QBRs.Operational Excellence: Implemented Lean Six Sigma practices to reduce waste in dispatch and invoicing workflows, improving efficiency and client satisfaction scores. As a result decreased overall service call lifecycle by 6+ days to the company average.Cross-Functional Influence: Serve as a key liaison between client stakeholders, field operations, and product/technology teams to ensure seamless integration of service delivery and client expectations.
Education
University of Cincinnati
Bachelor of Science (BS), Sports Administration
2010 — 2014
The University of Findlay
Master's degree, Business Administration and Management, General
2017 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.