Dillon Bolding
Senior Technical Writer | Documentation Architecture & Knowledge Systems | Healthcare SaaS
- Role
- Senior Technical Writer at HealthStream
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Dillon Bolding
As a Senior Technical Writer, I design and govern scalable documentation ecosystems in complex healthcare SaaS environments.My work spans customer-facing help sites, internal knowledge bases, and training resources, structured to enable self-service, reduce support friction, and improve user experience at scale.Grounded in information architecture, content strategy, and knowledge management, I build systems that are durable, searchable, and adaptable. High-stakes workflows become clear, structured guidance supported by intentional standards, governance practices, and long-term maintainability—including emerging AI-assisted workflows.I collaborate across product, operations, customer success, and training teams to ensure documentation reflects real product behavior and supports effective adoption and sustained use.In parallel, I take on selective writing and editorial engagements, helping clients plan, draft, and refine content across professional and academic contexts. This work sharpens my ability to adapt language to audience, purpose, and measurable outcomes.I’m always open to conversations about how thoughtful documentation and knowledge design can improve real-world outcomes.Learn more at dillonbolding.com.
Experience
Senior Technical Writer
Dec 2025 — Present · Nashville, TN, US
Lead documentation architecture and governance across multiple product help systems supporting enterprise healthcare SaaS platforms. Focus on building and scaling self-service documentation systems that improve discoverability, usability, and long-term maintainability.Optimize content structure, navigation, and search performance, and contribute to evolving AI-ready content practices that enhance knowledge retrieval and support AI-assisted workflows, partnering cross-functionally to ensure alignment with real workflows and user adoption.
Education
The University of North Carolina at Chapel Hill
Bachelor of Arts, Linguistics and English & Comparative Literature
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