Dillip Sethy
Regional Head of Service ( APAC & AMET )
- Role
- Service Relationship Manager at BT Group
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Dillip Sethy
Dynamic & multi-skilled professional having experience over 23 years in Telecom Sector. Presently performing in the capacity of Customer success Specialist- British Telecom Possessing valuable insight and a techno commercial busines leader having a team approach to implement best practices, adept at working in high pressure environments with strict deadlines and multiple deliverables. Managing the entire life cycle for enterprise customer including service delivery and Service management with the objective of synergic growth for the customer and the Organization. Perfect team manager having ability to lead cross-functional project teams and integrate their efforts to maximize operational efficiency. Proficient in striking perfect coordination with all involved agencies ensuring bottleneck-free work execution. Experience in dealing with the Indian Regulatory agency – DOT (Department of Telecommunication) ITIL V3 expert certified Managed the outsourcing partners network of BT like Infosys, Wipro, TCS and Tech Mahindra, Virtusa, Symphony, Brought business worth 1.5 Million USD from Synechron Keen Interest in Automobile sales force, Stock Market investment & Long distance driving Voluntary worked over the weekend as the Chairman of Mithras park Society improved the fixed deposits by over 50% in a span of 2 and half years and recovered the outstanding amount over 1300% Certified Insurance advisor – IC38 and financial consultant on Individual financial wellbeing.
Experience
Service Relationship Manager
Present
Education
Xavier Institute of Management(XIM Bhubaneswar)
Master of Business Administration (MBA)
2006 — 2007
Skills
- Mpls
- Wan
- Sla
- Pre-Sales
- Voip
- Service Delivery
- Service Management
- Managed Services
- Ip
- Itil
- Telecommunications
- IT Service Management
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