Dillip Dash
Senior Network Engineer | NOC | R&S| SDWAN Viptela| Wireless| Cisco ASA| Checkpoint
- Role
- Senior Network Engineer at Jio
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Dillip Dash
Senior Network Engineer@Reliance Jio 11 years of Professional Experience in Data…
Experience
Senior Network Engineer
Jan 2020 — Present · Navi Mumbai, IN
Providing support and coordinating with the customer, field and NHQ in the fault rectification. Interaction with NPE, NPO and circle Operations team to take corrective actions required for customer circuits. End to end responsible for the incident and follow up on TT from reported till incident resolved and TT closed. Handling escalated cases & resolved within defined MTTR. Coordination with other work group for resolution of identity problem. Providing end to end fault management for Enterprise Managed Network and services. Handling Emergency and complex service related issues by coordinating with Access IP FM/TAC. Handling and analyzing Customer SR and recommend timely actions and solutions. Troubleshooting for service related issues on ASR 903, ASR 901, ASR 920i, ASR 920O, Juniper ACX2200, RADETX-203AX, NCS 540,Tech-route TER2510 and Volktek 8648p switches.
Education
Punjab College of Engg. and Tech.
Engineer’s Degree, Electronics and Communications Engineering
2005 — 2009
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