Dilli Raj Bhattrai

Operations Manager @Heart Cup Coffee - India

Hyderabad, IN

Currently leading operations at Heart Cup Coffee, Kompally. Managing a team of 80+ staff, I focus on optimizing service standards, team performance, guest satisfaction, and overall profitability. My role includes:Overseeing daily F&B operations across indoor nightclub, outdoor seating, and party lawnImplementing effective SOPs for service, hygiene, and guest experienceDriving team training, development, and leadership to maintain brand consistencyManaging inventory, menu engineering, budgeting, and cost controlEnsuring exceptional CRM practices and complaint resolution for customer retention etc.

GODAVARI INSTITUTE OF HOTEL MANAGEMENT

Diploma in Hospitality Management , Hospitality