Dilip K.
Director of Engineering || Enterprise Platform Architecture || ServiceNow CTA || Digital Transformation Advisory & Strategy || Store Apps
- Role
- Director of Engineering - Head of Development at Samsung SDS America
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Dilip K.
Intellectually curious with a genuine passion for finding and implementing innovative ways to nurture growth and the ability to express big ideas to influence C-suite leaders while also having technical skills to architect the right solutions for clients with the ServiceNow PlatformExpertise in handling large digital transformation engagements and end-to-end ServiceNow Implementation including requirement workshops, HLD/LLD, Architecture design, Service Portal UI/UX Design, Development, QA, and Roll-out Onshore travel for client engagements includes the USA, Canada, Asia, Europe, Middle East, Africa & Australia.Consulting, Design, Pre-sales, Implementation, and Development experience with ServiceNow and other ESM platforms. Manage ServiceNow COE, Innovations, Customer Experience, GTM Strategy, RFP, Orals, and PresentationsContributor in ServiceNow Developer Community with Developer Expert Badge and listed in Top Developer Experts of Developer Community - 2017: v4 Foundation 2021ITIL v3 Foundation 2010Microsoft Azure Fundamentals - AZ900IBM Cloud Advocate v1Certified Technical Architect - CTACertified System Administrator - CSACertified Application Developer - CADCertified Implementation Specialist - ITSMCertified Implementation Specialist - DiscoveryCertified Implementation Specialist - Service MappingCertified Implementation Specialist - Event ManagementCertified Implementation Specialist - CSMCertified Implementation Specialist - FSMCertified Implementation Specialist - PPMCertified Implementation Specialist - HRSDCertified Implementation Specialist - Cloud ManagementCertified Implementation Specialist - APMCertified Implementation Specialist - SAMCertified Implementation Specialist - HAMCertified Implementation Specialist - Risk and ComplianceCertified Implementation Specialist - Security Incident ResponseSuite Certification - ITSM ProfessionalSuite Certification - CSM ProfessionalSuite Certification - HR ProfessionalSuite Certification - Application Developer Core Skills MicroMicro-Certifications:Application Developer Core Skills Micro-Certification SuiteApplication Developer Process CreatorApplication Developer User Interface CreatorCitizen Developer Application CreatorCMDB HealthConfigure the CMDBFlow DesignerIntegration HubPerformance AnalyticsPredictive IntelligenceVirtual AgentServiceNow Profile: https://account.servicenow.com/personal-data/11e967b69/0f2b015ad/b40a6cdff/a1f44EFKE/resume.html
Experience
Director of Engineering - Head of Development
Feb 2024 — Present
Zero Touch Mobility (ZTM) is a solution provided by Samsung SDSA in collaboration with ServiceNow. It automates the entire lifecycle of corporate mobile devices and makes mobility management effortless.
Education
Visvesvaraya Technological University
Bachelor of Engineering - BE, Electronics & Communication Engineering
The ICFAI University, Tripura
Master of Business Administration
Skills
- Software as a Service (Saas)
- Css
- Hp Scauto
- Connect-IT
- Jelly
- Ca Cmdb
- Microstrategy Reporting
- Ajax
- Java
- Hp Ucmdb
- Python
- Itil V3 Foundations Certified
- Jython
- Xml
- IT Service Management
- Html5
- Business Objects
- Hp Service Manager
- Sql Report Writing
- T-Sql Stored Procedures
- Javascript
- Ca Service Desk Manager
- Servicenow
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