Dilip Kumar Sivasankar
- Role
- Director, Science (Concessions, Voice of the Customer, Defect Elimination) at Amazon
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Dilip Kumar Sivasankar
I am currently serving as a Sr. Principal Architect for Technology and Science working on…
Experience
Director, Science (Concessions, Voice of the Customer, Defect Elimination)
Apr 2023 — Present
Single threaded owner for eliminating defects and protecting Customer experience for Amazon Retail globally. I directly own Machine Learning driven remediation, attribution and elimination of customer experience defects managing a multi-billion dollar service in P&L and contributing multi-million dollars in yearly savings world-wide. This is accomplished by a talented set of product, program, science, analytics and software teams across 5 countries. Our services and platforms provide optimal remediations(refunds, replacements etc) for customer issues, enables Amazonians to listen to their customers by providing NLP and ML driven insights from billions of customer feedback(chat, voice, social media) and finally, eliminates defects through Amazon’s Andon Cord platform.
Skills
- Pre-Sales
- Cross-Functional Team Leadership
- Business Intelligence
- Statistical Modeling
- Entrepreneurship
- Data Analysis
- Customer Analysis
- Segmentation
- Data Mining
- Competitive Analysis
- Leadership
- Business Development
- Business Analysis
- Strategy
- Predictive Modeling
- Analytics
- Competitive Intelligence
- Sas
- Product Management
- Analysis
- Business Analytics
- Risk Management
- Market Research
- Predictive Analytics
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