Dilip Reddy Guda
ServiceNow CTA | CIS-ITSM | CIS-SM | CIS - EM | CIS - Discovery | CSA | CAD | Senior Engineering Manager, ITSM and ITAM Workflows
- Role
- Senior Engineering Manager, Itsm and Itam Workflows at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Dilip Reddy Guda
Experienced IT Architect/Leader specializing in ServiceNow ITSM, ITAM, CMDB, ITOM, GenAI, and AgenticAI with a passion for delivering innovative solutions, seamless integrations, and process automation to optimize IT business outcomes. I bring over 17 years of experience across ServiceNow development/implementations, network automation, Python programming, REST API development, and IT operations, with a proven ability to lead cross-functional teams and implement scalable workflows in global enterprise environments.My background includes leading major initiatives in RESTful API frameworks for ServiceNow, DevOps automation at Cisco, C++ development for Huawei NGIN, and designing advanced network architectures including unified communications and VoIP (SIP). Driven by a commitment to strategic IT transformation, I excel at bridging infrastructure, development, and business needs to deliver robust, future-ready solutions.
Experience
Senior Engineering Manager, Itsm and Itam Workflows
Mar 2024 — Present · Hyderabad, IN
Manage and lead a development team of 20+ members responsible for ServiceNow implementation across ITSM and ITAM workflows, serving the ServiceNow IT business requirements.
Education
Indian Institute of Technology, Delhi
Master of Technology - MTech, Electrical power systems
2006 — 2008
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