Dilip Poovaiah

About Dilip Poovaiah

Senior operations manager with proven ability and a consistent track record of delivering…

Experience

1. Assistant Vice President

   HSBC

   May 2013 — Present · Bangalore, IN

   Business Unit Responsibilities:• Run the Bank (RTB) function includes working with cross border teams to set up Entity data, provide on-going maintenance, deactivation and reactivation of static data across 55 countries within the agreed service level agreement (SLA).• Support large scale data remediation activity of existing legacy data to meet regulatory obligations towards DFA, FATCA, EMIR and HKMA. Functional Responsibilities:Lead and develop teams, actively participate in the Annual Operating Plan (AOP) exercise, manage costs and headcount within budgets, adherence to HSBC internal controls, policies and standards, Customer and stake holder management, meet agreed PLAs for the Run the Bank (RTB) process and support Remediation process while also continuously improving efficiency of the process and ensuring attrition 95% consistently with quality at 99.8%• Recipient of the “Team of the Quarter Award ” as well as “ Displaying remarkable individual talent” award• Employee attrition in the process < 10% as against the service center target of <18%

Education

• Osmania University

  Post Graduate College Of Arts & Science

Skills

• Escalations Management
• Business Strategy
• Strategic Management
• Program Management
• Leadership
• Crm
• Delinquency Management
• Employee Engagement
• Vendor Management
• Relationship Management
• Management
• Six Sigma
• Operational Risk Management