Dilip Kumar Shelke
ITIL - Incident, Problem, Change & Release Management, IT (Service Management & Operations) | IBM
- Role
- Package Consultant at IBM
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Dilip Kumar Shelke
Experienced Software Engineer with a demonstrated history of working in the information technology and services industry. Deep understanding knowledge on Retail Industry, Insurance Domain & Financial services.• 7.6 years of overall IT experience in ITIL (Incident Management, Problem Management, Change & Release Management, Service Management & Operations).• Expertise in incident management, problem management, change & release management, service request management, people management, SLA reporting, dashboard reporting, operational & trend reporting, data analysis, impact assessment, administering and maintaining IT systems, process improvement, identifying automation opportunities, stakeholder management, risk analysis & management, co-ordination between business and IT teams, resource management.• Excellent managerial skills with ability to collaborate with team members. Self-motivated, adaptable, quick learner and ability to multitask and prioritize in fast paced environments. Strong problem solving, analytical, time management, resource management, interpersonal, communication and organizational skills.
Experience
Package Consultant
Nov 2022 — Present · Bengaluru, IN
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