Dilip Kumar

About Dilip Kumar

Success is not final; failure is not fatal. It is the courage to continue that counts.\"- Winston ChurchillThis quote encourages me to embrace continuous improvement and to keep striving for betterment. Which also resonates in my 13 years of professional experience.At Amazon, I honed customer-centricity, operational excellence, and innovation. As a people\'s leader, I fostered high-performing teams that exceeded KPI’s 98% times, achieving remarkable ~30% promotions every cycle.I\'ve earned accolades like \'Dream Team\' ‘Star Team\'\', and \'Best Peak Team\' multiple times.In program leadership, I excelled at inventing and simplifying, delivering significant savings by 8x and CX improvements. Recognized with awards like \'Innovator of the Month\' ‘JDI Champ’ and \'GEMBA Star\'I\'ve thrived in diverse roles spanning ecommerce, entrepreneurship, and B2B diamond market disruption.I\'ve significantly impacted sales and team coordination through data-driven methods. Creating reports, I\'ve improved engagement with suppliers and customers, and contributed to informed decisions on LG stone manufacturing.Outside of work, I find solace in nature, fitness, and music, cherishing moments with my three kids. Eager to explore opportunities in CS, CX people management, program management, ecommerce, diamonds and beyond, I welcome discussions on projects, careers, or industry insights. Let\'s connect and achieve greatness together! Reach me at d••••••••@gmail.com or +91••••••••89.

Experience

1. Program Manager (CEO Desk)

   The Diamond Port

   Sep 2023 — Present · Surat, IN

   Partnered with the CEO, providing insights and strategic recommendations that enabled confident, informed decision-making.* Improved CSAT by 15% and reduced response times by 20% through SOPs and customer support optimization.* Delivered a 20x revenue boost by designing and launching the Ring Builder Process Flow, achieving a 40% conversion rate in pilot demos.* Enabled data-driven sales growth via structured cold-calling, email marketing, and a streamlined returns process (+10% sales).* Negotiated and on-boarded BNPL partners, enhancing customer experience and training internal teams for adoption.* Strengthened supplier management through pricing ranks, compliance checks, and data accuracy processes.I thrive at the intersection of executive decision support, process optimization, and customer-centric innovation, turning operational challenges into scalable solutions.

Education

• JNTUH College of Engineering Hyderabad

  Master of Computer Applications - MCA, Computer Programming, Specific Applications

• Osmania University

  Bachelor of Science - BS, Computer Science