Dilip Kumar
Social Media Video Creator | YouTube Shorts Specialist | Helping Brands Grow with Engaging Content
- Role
- Process Associate at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Dilip Kumar
Operations & Process Professional | Trust & Safety | 5+ Years…
Experience
Process Associate
Sep 2024 — Present · Hyderabad, IN
Responsibilities: Provide resolution to maintain standards of quality Review content and provide resolution based on prescribed guidelines Recognize trends and patterns and raise issues timely Provide insights to help improve the support to the users Maintain a thorough understanding of process and policies Provide excellent customer service to our customers This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
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