Dilip Kumar

Area Service Manager @India Yamaha Motor Pvt. Ltd

Indore, IN

Currently employed as an Area Service Manager at Yamaha Motor India Sales Pvt Ltd, responsible for both service and sales operations.\\\\n• Efficiently handle customer complaints by coordinating with workshops, resulting in improved service workload.\\\\n• Successfully organize service camps and door-to-door service to increase service volume, promote customer satisfaction, and resolve any concerns.\\\\n• Devised and executed strategies to establish new service dealerships and Ybc points, contributing to enhanced service load and dealership development.\\\\n• Oversee training programs for dealer manpower, ensuring their proficiency in workshop operations.\\\\n• Accomplished implementation and inspection of 5s and TSQ standards within dealer facilities.\\\\n• 6.Increased workshop service volume for free, paid, quick, and accident vehicle repairs while ensuring 100% service quality for customers.\\\\n• Conducted sales and service activities to promote sales, including offering test rides to customers to boost sales for dealers and the company.\\\\n• Organized local and district service camps to enhance the product\'s value.\\\\n• Monitored and achieved key performance indicator (KPI) targets related to service and sales, such as creating MI reports for workshop modifications, exchange and referral programs, and test rides for customers.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Rustamji Institute of Technology, Border Security Force (BSF) Academy, Tekanpur, Gwalior 474005

Diploma in Automobile, Automobile, 1st

Rustamji Institute of Technology, Border Security Force (BSF) Academy, Tekanpur, Gwalior 474005

B.E, Automobile, 1st