Dilip Kumar

About Dilip Kumar

9 years of experience in after-sales service as Area Service Manager at Yamaha Motors India Sales Limited • Responsibilities include warranty management, customer satisfaction, technical support, business development, dealer development, network expansion, service satisfaction, value-added jobs, manpower training, and sales promotion • Held positions in various markets including Delhi, Haryana, Uttarakhand, Rajasthan, and currently working in the West area in MP zone • Enjoys traveling and utilizing technical skills, open to accepting challenges from the organisation

Experience

1. Area Service Manager

   India Yamaha Motor Pvt. Ltd

   Mar 2022 — Present · Indore, IN

   Currently employed as an Area Service Manager at Yamaha Motor India Sales Pvt Ltd, responsible for both service and sales operations.\\\\n• Efficiently handle customer complaints by coordinating with workshops, resulting in improved service workload.\\\\n• Successfully organize service camps and door-to-door service to increase service volume, promote customer satisfaction, and resolve any concerns.\\\\n• Devised and executed strategies to establish new service dealerships and Ybc points, contributing to enhanced service load and dealership development.\\\\n• Oversee training programs for dealer manpower, ensuring their proficiency in workshop operations.\\\\n• Accomplished implementation and inspection of 5s and TSQ standards within dealer facilities.\\\\n• 6.Increased workshop service volume for free, paid, quick, and accident vehicle repairs while ensuring 100% service quality for customers.\\\\n• Conducted sales and service activities to promote sales, including offering test rides to customers to boost sales for dealers and the company.\\\\n• Organized local and district service camps to enhance the product\'s value.\\\\n• Monitored and achieved key performance indicator (KPI) targets related to service and sales, such as creating MI reports for workshop modifications, exchange and referral programs, and test rides for customers.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Rustamji Institute of Technology, Border Security Force (BSF) Academy, Tekanpur, Gwalior 474005

  Diploma in Automobile, Automobile, 1st

  2005 — 2008

• Rustamji Institute of Technology, Border Security Force (BSF) Academy, Tekanpur, Gwalior 474005

  B.E, Automobile, 1st

  2009 — 2012