Dilip Kamsu

About Dilip Kamsu

Dilip Kamsu is an accomplished result oriented Technology Program Management leader having deep expertise in serving Engineering teams working in product development, software implementation, and Agile transformation engagements. He has rich experience in helping customers across industries achieving greater business value and attaining higher return on investments, using popular Agile frameworks like Scrum, Kanban, and SAFe.He has contributed immensely in building product roadmaps by strategizing and governing the implementation of Oracle Integration Cloud and ServiceNow’s Automation Engine (Integration Hub+RPA) achieving greater market acceptance and higher customer satisfaction. He has built an education and learning platform for a competency of more than 1200 associates fostering skill development and community service in Agile and niche cloud technologies. He has served several cross-functional teams promoting greater team synergies and encouraging more cross-team collaborations helping his team win a ‘Gold Award’ in public sector implementations. His skills on risk management, change management, quality excellence, stakeholder management, and communication management has helped him executing all his programs with high bars and accolades. Besides being an Engineering graduate, he is a certified \'Chartered Engineer\' from Institution of Engineers, India and has recently completed ‘Artificial Intelligence for Leaders’ program from University of Texas at Austin.Dilip is a lifelong learner believing in continuous learning and development through acquiring newer GenAI skills. He is a good listener and believes in building an environment of trust and empathy not just within his team but also within the larger ecosystem of external partners, customers, and stakeholders. His ‘calm in the storm’ attitude has always helped him handle escalations efficiently, thus giving him and his team an opportunity to learn from crisis. He is a team player and loves helping his team grow and succeed both professionally and personally. Dilip is essentially Agile at core and a good human at heart!

Experience

1. Global Ai Engineering Program Management Leader

   ServiceNow

   Sep 2022 — Present

Education

• Indian Institute of Technology, Patna

  Executive MBA

• Nagpur University

  Bachelor's degree

• Institution of Engineers of India

  Chartered Engineer

• The University of Texas at Austin

  Post Graduate Program

Skills

• Project Management
• Global Delivery
• Software Development Life Cycle (Sdlc)
• Software Project Management
• Java
• Enterprise Application Integration
• Devops
• Automation
• Delivery Management