Dilip Deshmukh
Learning specialist
- Role
- Learning Specialist at Foundever
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Learning Specialist
Jul 2022 — Present · IN
I am a highly driven learning specialist. specializing in the development and deployment of high-impact training programs for frontline staff in high-volume environments.My mission is to transform complex client processes into accessible, engaging learning experiences that directly elevate business performance. I don\'t just train; I utilize data from Quality and Operations to identify skill gaps (TNI) and design targeted interventions that improve critical metrics.Core Expertise:Performance Training: New Hire Induction (Product, Process, Systems) and Upskilling/Refresher training.Skill Development: Mastering soft skills such as customer empathy, communication, de-escalation, and sales techniques.Data-Driven L&D: Analyzing KPIs (CSAT, AHT, Quality Scores) to measure training effectiveness and inform curriculum design.Instructional Design: Creating dynamic materials, job aids, and facilitating both classroom and virtual sessions.
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