Dileep Kelappan.
Delivery Manager at Cognizant Technology Solutions
- Role
- Delivery Lead at Cognizant
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Dileep Kelappan.
Agile Practitioner and Strategist with lot of experience in Scrum and Kanban, backed with very strong project management skills and people management expertise.
Experience
Delivery Lead
Dec 2012 — Present · Dallas, TX, US
Served as the Engagement Partner for a leading Health Care Service Provider by providing four functions: Application Maintenance & Development, IT Transformation & Modernization, IT Strategy & implementation, and Business Transformation, contributing to elevating the engagement •Managed the Application Development and Maintenance portfolio for the client consisting of numerous resources and several applications utilizing a global delivery model, resulting in reducing IT operational costs YoY •Led the IT Transformation portfolio including ServiceNow, AppDynamics, Automation Center, and CAST implementation, resulting in meeting all SLAs •Led the enterprise-wide ServiceNow implementation including analyzing tickets, resulting in identifying multiple permanent fixes and automation opportunities, saving business hours and improving resolution times •Led the ITIL Standardization program across NA, LATAM, and EMEA with 400+ resources •Led the automation team to analyze numerous tickets within one year, which identified elimination and IT & business process automation opportunities; this resulted in saving business user hours and hours in resolution time •Led and execute business process reengineering by translating business requirements into technical solutions, resulting in identifying process improvements that drive operational efficiency and cost savings •Led the modernization of the IT infrastructure, created a consolidated core product plan, centralized PMO practices, and implemented an Agile delivery model, resulting in achieving Excellence Award in GAPS 2016 (Global Account Planning Summit) •Led the transition of global services, numerous resources, technologies, and processes to Cognizant, consolidated the service desk, and delivered application support services; achieved significant cost-savings YoY for the service desk consolidation •Owned and Drove the Agile Transformations for some of the Healthcare/Life Sciences customers under Digital Engineering Practice
Education
Govt. Engg. College, Thrissur
B. Tech, Computer Science and Engg
1999 — 2003
JNV Calicut
AISSCE, Science
1991 — 1998
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