Dileep Reddy
Customer Support Executive | HR Operations | Employee Relations | Quality Assurance | MBA (HR & Finance)
- Role
- Customer Service Specialist at Ultracash Technologies Private Limited
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Dileep Reddy
To be able to work for an encouraging and stable company that will assist me in developing, improving, and obtaining the necessary skills. I am looking forward to challenging my potential and be worthy of Management trust and confidence.
Experience
Customer Service Specialist
Ultracash Technologies Private Limited
Dec 2025 — Present
I actively monitor and evaluate call quality to ensure effective communication, professionalism, and compliance with company policies. By analyzing call performance trends, I identify gaps and recommend improvements to enhance customer satisfaction and operational efficiency.A key part of my role includes conducting process audits and maintaining detailed documentation to ensure consistency, transparency, and compliance with internal and external standards. I perform regular quality checks, track defects, and implement corrective and preventive actions to improve service delivery and minimize errors.
Education
Sri Venkateshwara College of Engineering, BANGALORE
Master of Business Administration - MBA, Finance and HR
Sri Byraveshwara Rural composite PU college
PUC, Business/Commerce, General
BGS Institute of Management Studies Chikkaballapur
Bachelor of Commerce - BCom, Accounts and taxation
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