Dilavar Fakir
Area Operations Manager @Flipkart
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WORK HISTORY
Area Operations Manager @Flipkart
Mumbai, IN
Directed comprehensive operations across 13 cities, managing over 18,300 shipments daily witha growth of 57.5%(28,822) during peak seasons. Led a team comprising 12 Hub Managers, 47 Team Leads, 5 Recruiters, and over 620 DeliveryAssociates in last-mile hubs. Improved Net Promoter Score by 23% in a year which reduces customer escalation. Boosted Delivery conversion rates by 6% and customer satisfaction by addressing fake deliveriesefficiently. Enhanced growth by successfully launching additional hubs and activating 4 new postal codes toexpand service reach & coverage. Drove down cost per shipment by 4 rupees/Shipment through focused Kaizen initiatives andimproved routing efficiency & productivity of Delivery Associates. Maintained perfect compliance in audits by applying rigorous 6S Lean framework and 4Mmethodologies to identify causes of shrinkage. Implemented optimized logistics plans during festive periods through strategic manpower hiringas well as distribution and improved routing measures. Adopted surge capacity planning to handle increased delivery demands by customers effectively,resulting in better customer experience. Oversaw multi-site operations, ensuring alignment with corporate strategies and operationalgoals.
EDUCATION
University of Mumbai
Master of Business Administration (MBA), Marketing/Marketing Management, General
SKILLS
ABOUT DILAVAR FAKIR
Impactful Last Mile - Operations Leader with 9 years of expertise in last-mile logistics, supply chain optimization, and warehouse management. Proven success in scaling high-volume e-commerce and Q-commerce operations, consistently delivering millions of orders under strict SLAs and peak load pressures.Experienced in leading large, multi-geography teams, driving cost efficiencies, and improving customer experience without compromising on service quality. Adept at process standardization, compliance, and operational safety while building and motivating high-performing teams.Core competencies: Last-Mile Logistics | Warehouse & Inventory Control | Route Optimization | SLA & Performance Management | Cost Efficiency | Team Leadership | Process Improvement | Customer Experience
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