Dikshit Tallapragada

WORK HISTORY

EDUCATION

ABOUT DIKSHIT TALLAPRAGADA

Human Resource Management Overseeing smooth implementation of HR policies for manpower planning, recruitment, selection, induction, orientation and development of new employees in the organization. Handling a gamut of HR applications and implementation of HR policies. Ensuring fulfilment of joining formalities of the candidates; catering to operations including recruiting, training, motivating, developing and managing a team of advisors to achieve the pre-set targets. Recruitment, Resourcing & Development Managing the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements. Planning human resource requirements in consultation with heads of different functional & operational areas and conducting selection interviews. Sourcing the right candidate for the right business based on the requirement, conducting various rounds of interviews, following up with the candidates till joining happens to ensure the offered to join ratios are maintained. Customer Relationship Management Monitoring delivery of value-added customer service, resolving queries & complaints within the specified SLA & retaining loyal customers. Ensuring maximum customer satisfaction by closely interacting with clients to understand their requirements and customizing the product and services accordingly. Implementing world-class service strategies ensuring rendering of high quality services, resulting in customer delight. Training & Development Organizing and conducting practical and theoretical programmes, to enhance skills and motivational levels. Developing & refreshing course content and updating team on any new developments. Designing assignments for gauging the effectiveness of the training.