Dikshaa Yadav
Team Mate @TaskUs
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WORK HISTORY
Team Mate @TaskUs
Indore, IN
Delivered high-quality customer support through chat, email, and/or voice channels, ensuring prompt resolution of customer queries and concerns. Maintained a strong focus on customer satisfaction, consistently meeting and exceeding performance KPIs such as response time, resolution rate, and quality scores. Handled complex customer issues with empathy and professionalism, contributing to a positive brand experience. Collaborated with cross-functional teams to resolve escalations and improve service processes. Demonstrated strong problem-solving and communication skills in a fast-paced, dynamic environment. Followed company policies, compliance standards, and data security guidelines. Actively participated in team meetings, training sessions, and continuous learning initiatives to enhance performance.
EDUCATION
Softvision College & Research Institute
Bachelor of Business Administration - BBA, Plain
Shri Vaishnav Vidyapeeth Vishwavidyalaya, Indore
Master of Business Administration - MBA, Finance
Marthoma Public School
High School Diploma, Commerce
ABOUT DIKSHAA YADAV
I am an MBA postgraduate specializing in Finance and Operations, currently working as a Teammate at TaskUs, where I focus on delivering exceptional customer experiences, handling escalations, and ensuring high levels of customer satisfaction through effective communication and problem-solving. My role has strengthened my ability to manage complex customer concerns, work with CRM tools, and consistently meet performance and quality benchmarks in a fast-paced environment. Previously, I worked as a Product Development Executive (PDE) at IndiaMART, where I focused on understanding client requirements, supporting business growth, and strengthening B2B relationships through solution-oriented approaches. This experience enhanced my analytical thinking, client management skills, and understanding of product and business processes. Before that, I worked as a GSI Executive at Absolute Barbeque, where I gained hands-on experience in customer engagement, sales coordination, and operational support. This role helped me build strong interpersonal skills, customer handling abilities, and a result-driven mindset in a dynamic service environment. With a solid foundation in finance, operations, customer experience, and business development, I am eager to grow in roles that allow me to contribute to organizational success while continuously enhancing my professional skills. I value teamwork, adaptability, and continuous learning, and I am open to opportunities that challenge me to perform at my best.
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