Diksha Walecha
Sales Associate @Rogers Communications
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WORK HISTORY
Sales Associate @Rogers Communications
Markham, ON, CA
Guided over 40 potential customers daily by making product recommendations based on their needs, leading to increased customer satisfaction-Partnered with cross-functional teams to implement new promotions and product launches, aligning execution with GTM strategy-Implemented creative sales strategies, such as upselling and cross-selling, to maximize revenue opportunities and exceed sales quotas-Utilized Apollo CRM software to maintain accurate customer records to support personalized customer interactions-Responded promptly and effectively to escalated customer issues to ensure high customer satisfaction and retention levels-Drafted and edited frontline support communications and customer service updates to improve clarity.
EDUCATION
Jagan Institute of Management Studies (JIMS)
Bachelor of Business Administration - BBA
Somerville School - India
Business/Commerce, General
Seneca Polytechnic
Post Graduate Diploma Certificate
Seneca College
Post Graduate Diploma Certificate Program
ABOUT DIKSHA WALECHA
I am a Technical Sales Specialist with over three years of experience in high-volume…
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