Diksha Selopal
Technical Customer Specialist @Cogeco Connexion
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WORK HISTORY
Technical Customer Specialist @Cogeco Connexion
ON, CA
Utilize diagnostic tools and probing techniques to guide customers toward eective solutions while maintaining detailed documentation in customer service systems.• Experience in writing clear, comprehensive test plans and test cases• Excellent communication, and presentation skills with the ability to communicate at all levels of an organization.• Engage with customers to accurately identify issues, analyze symptoms, and troubleshoot problems with the internet, Wi-Fi, TV, and phone services.• Identify recurring technical issues and work closely with development teams to enhance system stability and improve customer experience.• Deliver exceptional client support via phone systems and web chat, resolving inquiries promptly and professionally.• Collaborate with internal support to support the Compass billing system, identify technical issues, and recommend systemic improvements, which enhance both operational efficiency and the customer journey.• Stay up to date on Cogeco’s latest service oerings, technical updates, and troubleshooting techniques to provide informed and eective support.• Demonstrating ability to deliver exceptional customer service, addressing client inquiries, concerns, and technical support needs with professionalism and empathy.
EDUCATION
University of Windsor
Master
I. K. Gujral Punjab Technical University (IKGPTU)
Bachelor of Technology - BTech
ABOUT DIKSHA SELOPAL
As a Technical Customer Specialist at Cogeco Connexion, I leverage my technical expertise and customer service skills to provide effective solutions for internet, Wi-Fi, TV, and phone services. I utilize diagnostic tools and probing techniques to identify and troubleshoot issues, ensuring customer satisfaction and system stability. I also collaborate with development teams to enhance system performance and improve customer experience.In addition to my current role, I have experience as a Quality Test Automation Engineer at BlackBerry and a Quality Analyst at Teleperformance. In these roles, I developed and maintained test automation frameworks, created automated test scripts, and managed test data. I also translated manual test cases into automated test scripts, ensuring thorough test coverage and adherence to testing standards. I am passionate about delivering high-quality digital solutions that prioritize user experience. I hold a Master\'s degree in Computer Science from the University of Windsor and a Bachelor of Technology in Computer Science from IKGPTU. I am certified in Programming Foundations: Object-Oriented Design, Software Testing/QA, and Continuous Testing and DevOps by LinkedIn.
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