Diksha Sarin

WORK HISTORY

EDUCATION

ABOUT DIKSHA SARIN

Experienced Customer Service Representative and Training coordinator with a demonstrated history of working in Learning and Development.As a Senior Customer Service Representative and Training coordinator my role includes:Administration, Training needs analysis, Pre-training activities, and performing post-training activities. Creation of training courses, reports, and scheduling sessions in LMS. I am proficient in working on Salesforce Dot Com (SFDC) and Certified in Cornerstone On Demand (CSOD) Core Setting up Organization Hierarchy and users in using Data load wizard/Data Feed. Creating and Managing Standard and Dynamic Groups Page Management which includes Welcome and custom page creation and management Email Management to ensure custom emails are configured to drive program wide communications Supporting businesses in creating Custom Reports and Dashboards to derive meaningful conclusions for data analysis Learning Object Creation and Management which includes Events, Sessions, Materials, Course Catalogue, Online Course, Evaluations, Test Engine, Curricula, etc. Handling Standard, Dynamic, and recurring Assignments using Learning Assignment Tool Uploading SCORM compliant courses on Product Portal which includes UAT Excellent in identifying the need for organization, understanding, and analyzing human behavior. Ability to identifying any new technologies and concepts. Strong communication and client interaction skills. Innovative, Positive Attitude, Strong counseling & convincing techniques. Highly motivated with a great amount of enthusiasm. Skilled in Microsoft Excel, CRM, Microsoft PowerPoint, Learning Management Systems, and Microsoft Outlook Having 3+ years of experience in Learning and Development.Activity