Dikesh Kumar
Product Manager at Salesforce | AI & Sustainability Advocate 🌱
- Role
- Product Management Director at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Dikesh Kumar
A hands-on product manager with passion for building enterprise grade SaaS application that delight users and solve business problems. With 15+ experience in customer experience domain across sales, service, marketing and e-commerce, I had an opportunity to work in diverse fields including product management, consulting and development roles. I believe in the power of AI/ML to revolutionize the world of enterprise products and a machine learning practitioner. Worked both in inbound & outbound product management roles while delivering some of the leading product features like Proactive Service Operations, Case Management capabilities, Self-Service capabilities, Opportunity Management, CX Mobile experience etc. My expertise lies in business process knowledge, product management and CX industry solutions in telecommunication, hi-tech and financials industries; have been involved in developing some of the complex solutions with multiple applications and integrations. I enjoy working with diverse team and work with an aim of overall success of project.
Experience
Product Management Director
Feb 2024 — Present · Hyderabad, IN
Experience: Leading AI initiatives in Net Zero Cloud, focusing on ESG Disclosure Reporting. Specializing in AI and machine learning to revolutionize enterprise products. Vision: Passionate about leveraging technology for sustainability. Advocating for environmentally responsible innovation.🤝 Let\'s Connect:Let\'s connect if you also share the common passion!
Education
Indian Institute of Management Mumbai
PG Diploma Industrial Enngineering, Operations
2004 — 2006
National Institute of Technology Calicut
BTECH, Electrical & Electronics
1999 — 2003
Skills
- Business Analysis
- Sdlc
- Solution Architecture
- Enterprise Resource Planning (Erp)
- Agile Methodologies
- Business Process Improvement
- Business Process Design
- Gap Analysis
- Business Requirements
- Business Process
- Requirements Gathering
- Software Project Management
- Business Intelligence
- Requirements Analysis
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