Daniel Dikanda
Member Service Representative | Business Consultant | Business Relations Manager | Financial Education Specialist | Leadership | M.A. in Industrial/Organizational Psychology
- Role
- Member Service Representative Ii at Navy Federal Credit Union
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Daniel Dikanda
An innovative professional with the ability to train, coach and develop talent to drive…
Experience
Member Service Representative Ii
Jun 2024 — Present · Orlando, FL, US
My role at Navy Federal Credit Union involves educating members and prospective members about a comprehensive range of products and services. These include various depository accounts, such as checking and savings accounts, certificates, IRAs, revocable trusts, and estate accounts. Additionally, information is provided on lending products, including credit and debit cards. As well as- Analyzed and resolved a variety of member account and loan issues, minimizing errors and improving efficiency- Facilitated the submission of a high volume of loan applications (consumer, mortgage, equity), overdraft protection, and credit card requests, ensuring accuracy and compliance- Provided comprehensive financial counseling, educating members on optimal product and service solutions based on their needs- Managed cash and negotiable instruments with precision, maintaining stringent security and reconciliation procedures- Developed and implemented strategies to identify and leverage cross-selling opportunities, increasing product penetration by [quantifiable percentage, if available]- Performed a full range of platform banking functions, contributing to efficient branch operations and member service.
Education
University of South Florida
Bachelor of Arts (BA), Psychology
2013 — 2015
University of South Florida
Bachelor of Arts - BA, Psychology
The Chicago School
Master of Arts - MA, Industrial and Organizational Psychology
2017 — 2019
Skills
- Leadership
- Customer Service
- Microsoft Office
- Management
- Sales
- Social Networking
- Training
- Team Building
- Microsoft Excel
- Recruiting
- Microsoft Word
- Time Management
- Employee Relations
- Human Resources
- Powerpoint
- Retail
- Business Communication Skills
- Interpersonal Communication Skills
- Critical Thinking Skills
- People Management Skills
- Team Leadership
- Hiring
- Coaching
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