Diju Kurup

Manager @Reachlocal India

Mumbai, IN

Workflow Optimization: Administered workflow processes, implemented modifications, and ensured the delivery of outstanding client experiences from initial stages, meeting SLA & KPI targets.Complex Project Management: Managed and executed complex projects, including process migrations and onboarding new clients, ensuring seamless integration and minimal disruption to operations.Recognition and Awards: Recognized for exceptional performance, receiving quarterly awards for delivering leadership excellence in Q3’2013 & Q1\'2021.Global Relationship Management: Cultivated and managed relationships with offshore counterparts in the United States (US) and Australia and New Zealand (ANZ), ensuring open lines of communication and alignment of goals.Market Expansion Initiatives: Spearheaded efforts to identify and explore expansion opportunities in the US and ANZ markets, leveraging market research and strategic planning.Process Improvement: Achieved process improvements, applied different techniques in processes to enhance productivity & profitability, and removed unnecessary procedures for efficient functioning, ensuring uniformity in the process.Talent Acquisition: Sourced and interviewed candidates for multiple levels of external hiring processes, contributing to the growth and success of the team.Communication and Team Building: Conducted Open House sessions, skip-level meetings, and quarterly reviews, fostering a culture of continuous improvement, sharing progression of ongoing activities, and addressing challenges.Significant Accomplishments:Financial Achievement: Maintained an outstanding track record, meeting 82% of advertiser’s goals and retaining an overall budget of $858k.

University of Mumbai

B.com, Commerce