Michael di Gregorio
Director, Client Education @Top Hat
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WORK HISTORY
Director, Client Education @Top Hat
Toronto, ON, CA
I\'m building our scaled and digital CS / CX function through a best-in-class customer education offering. And I still get to lead the best team of instructional designers in all of higher education, supporting professors new to the Top Hat community!
EDUCATION
McMaster University
Doctor of Philosophy (Ph.D.), International Relations
University of Toronto
Honour's Bachelor of Arts (B.A. Hon)., Political Science, Bioethics
McMaster University
Master of Arts (M.A.), Political Science
SKILLS
ABOUT MICHAEL DI GREGORIO
I focus on all things related to customer education and strategy, in the ed tech space. Currently, my focus is scaling our customer success operations with a world-class customer education offering.I have been working with clients at the interface of education, services, and enablement for many years, and my team and I design effective learning experiences for customers and employees. I believe in the ability of education and high-impact training to make everyone better at what they do. I\'m a seasoned training, onboarding, and customer education professional leading the Client Education and Onboarding teams at Top Hat. My team and I close the loop between customer onboarding and outcomes with implementation & education strategy.If you\'ve read this far, please connect!
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