Digjoy Adhikary
Engagement Manager @Tata Consultancy Services
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WORK HISTORY
Engagement Manager @Tata Consultancy Services
Leeds, GB
Develop and implement strategies to achieve client objectives, aligning company services with their goals.2. Lead project teams with 70+ members, providing direction and ensuring high-quality deliverables.3. Manage client expectations, resolving any issues or concerns promptly and professionally.4. Handle contracts, negotiations, and manage the financial aspects, including billing and budget tracking.5. Monitor project progress, ensuring milestones are met and risks are mitigated.6. Identify opportunities for upselling or cross-selling additional services to clients.7. Foster strong, long-term client relationships by maintaining consistent communication and delivering value.7. Conduct post-project reviews to gather feedback and identify areas for improvement.8. Ensure continuous alignment between client needs and the company’s offerings.9. Provide leadership in client presentations, workshops, and meetings.10. Collaborate with internal teams to resolve issues and ensure smooth project execution.11. Drive client satisfaction through exceptional service delivery and problem-solving.12. Regularly report on project health, client feedback, and growth opportunities to senior leadership.
EDUCATION
Modern School
H.S, Science
West Bengal University of Technology, Kolkata
Bachelor of Technology (B.Tech.), Computer Science and Engg.
SKILLS
ABOUT DIGJOY ADHIKARY
I am a results-driven project and client engagement leader with deep experience in the Retail and Telecom industries. My work is centered on building strategic partnerships and delivering business outcomes that align seamlessly with client objectives. I specialize in translating complex needs into actionable strategies—ensuring our services directly support measurable success.I lead cross-functional project teams with a clear vision and disciplined execution, driving high-quality deliverables within scope and timeline. My hands-on approach ensures that every project is monitored closely, milestones are achieved, risks are mitigated early, and teams stay aligned and motivated.In both Retail and Telecom engagements, I’ve managed contracts, led negotiations, and overseen financial operations, including billing and budget tracking, to ensure projects remain profitable and sustainable. I maintain a sharp focus on client satisfaction—proactively managing expectations and resolving challenges with professionalism and speed.An advocate for growth and continuous value delivery, I identify upselling and cross-selling opportunities that strengthen our client partnerships. Through ongoing communication and structured post-project reviews, I ensure feedback is translated into continuous improvement and long-term client success.I provide strategic leadership during presentations, stakeholder meetings, and workshops, always ensuring alignment between evolving client needs and our service capabilities. Internally, I collaborate across departments to resolve issues swiftly and keep project momentum strong.I regularly report on project health, performance metrics, client feedback, and new business opportunities to senior leadership—driving both transparency and informed decision-making.With a passion for delivering exceptional service in fast-paced sectors like Retail and Telecom, I’m committed to building enduring relationships and consistently exceeding expectations.
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