Neeraj Agrawal

About Neeraj Agrawal

I am an accomplished, results-oriented executive with over 30 years of professional career in customer success, digital transformation, and technology-driven strategies. Throughout my career, I’ve led the vision, strategy, and execution of large customers success programs that have transformed organizations and accelerated growth.With a deep understanding of the customer ecosystem, my strength is in developing and implementing service strategies, optimizing processes, and fostering high-performing teams to deliver value to customer. I am adept at navigating complex environments, driving revenue growth, and enhancing customer experience through the integration of AI and cloud solutions that deliver measurable outcomes.I bring experience of leading digital transformation, building private clouds, 5G SA network, virtualized packet core networks using cloud native applications and Kubernetes, SDN based transport networks, Cloud computing and Data Center. I have a strong track record of turning underperforming organizations into competitive, strategic assets, and I’ve successfully overseen the full lifecycle of multiple go-to-market initiatives, from product development to sales, marketing, and service delivery.Some of my core areas of expertise include:• Strategic Leadership & Vision• Digital Transformation & AI Integration• Cloud-Based Solutions & Customer Success• Customer Experience (CX) Strategies & Revenue Growth• Service-Level Agreement (SLA) Management• Team Development & High-Performance Leadership• Executive Communication & Cross-Functional CollaborationI thrive in challenging environments where strategic thinking, resilience, and leadership make a tangible impact. Whether it’s turning around tough customer relationships or driving large-scale business growth, I’ve consistently delivered results.Personally, I’m passionate about pushing myself to the limit, whether that’s running marathons, climbing mountains, or tackling new challenges head-on. These personal interests reflect how I approach my professional life: with determination, persistence, and a focus on continuous improvement.

Experience

1. Senior Director, Customer Experience

   Cisco

   Sep 2025 — Present · US

   Lead Customer Experience and Delivery team for Cisco’s largest U.S. telco accounts — T-Mobile, Charter and Comcast — representing one of Cisco’s highest-value portfolios.Driving AI-led transformation to enhance customer agility, network intelligence, and operational efficiency.Partner closely with executive stakeholders to align Cisco’s innovation strategy with customer business outcomes.Lead global delivery teams to achieve excellence in execution, service quality, and long-term value creation.Champion cross-functional collaboration across engineering, CX, and product teams to accelerate growth.

Education

• Malaviya National Institute of Technology Jaipur

  Bachelor of Engineering (B.E.), Electronics and Telecommunications

  1990 — 1994

• UNC Kenan-Flagler Business School

  MBA, Business Administration, Management and Operations

  2003 — 2005

Skills

• Business Process
• Voip
• Data Center
• Ip
• Network Design
• Cloud Computing
• Sip
• Managed Services
• Integration
• Vendor Management
• Multiprotocol Label Switching (Mpls)
• Wireless
• Outsourcing
• Mpls
• Solution Selling
• Cisco Technologies
• Ethernet
• Service Delivery
• Professional Services
• Telecommunications
• Program Management
• Solution Architecture
• Pre-Sales