Amit Kumar
CRM | Digital Transformations | Revenue Management | Customer Service Expert | Credit & Collections Expert ||SEO | SEM | SMM | Data Analytics | Product & Category Marketing | IIM Ranchi Alumni| Purdue Alumni
- Role
- Senior Manager (Marketing), Bangalore at Narayana Health
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Amit Kumar
Hello, my name is Amit, and I am a seasoned professional with a passion for digital…
Experience
Senior Manager (Marketing), Bangalore
Nov 2022 — Present · Bengaluru, IN
Financial Operations:Experienced in managing end-to-end dispute resolution for PAN India Insurance, TPA, and Corporate clients, consistently ensuring timely and effective outcomes. Skilled in AR reconciliation and early realization, with a proven track record of developing customer communication strategies that enhance clarity and satisfaction during dispute management. Adept at overseeing patient financing solutions through established financial institutions, optimizing for high volume with minimal investment.Cross-Functional Collaboration:Demonstrated ability to work seamlessly with cross-functional teams—including Supply Chain, Operations, Pricing, Strategy, and Finance—to resolve complex billing disputes and achieve strategic objectives. Successfully revamped email marketing strategies to drive product-based collections and boost user engagement.Digital Transformation:Led digital transformation initiatives that significantly improved operational efficiency and reduced costs. Partnered with IT and business units to design and implement innovative digital tools, resulting in enhanced customer experience and engagement. Developed and executed comprehensive digital strategies aligned with organizational goals.Business Strategy:Expert in defining and reviewing NPS, onboarding processes, and business strategies for aggregator and corporate segments. Focused on optimizing resource utilization, workflow planning, and implementing targeted interventions to drive efficiency and elevate patient experience. Ensure rigorous follow-up and process adherence with corporate and aggregator partners.
Education
Indian Institute of Management, Ranchi
Executive Certification in General Management [EPGC-GM]
2024 — 2025
BIEC, Patna
+2
2000 — 2002
NIIT
Diploma
2000 — 2003
Mosabani Mines High School
10th
1990 — 1998
Magadh University, Bodh Gaya
Bachelor of Science (BSc)
2002 — 2006
Purdue University
Post Graduate Program in Digital Marketing
2023 — 2024
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