Digin Dass
Process Lead - US Voice - Telecom at Blackstone Infomatics
- Role
- Process Lead at Blackstone Infomatics
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Digin Dass
Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level. Have an excellent commercial approach to solving problems and developing business processes. Professional Synopsis 10+ years of extensive experience in People Management, Client Management and Project Management in Operation: ITES-BPO, Recruitment Manpower Sourcing, Voice & Non-Voice, Inside Sales. • 2 years of Strategic Planning & Operational Excellence. • 2 years as Process Lead - Operation (Inbound Voice - Inbound Sales, Outbound - Voice / Non-Voice). Key Skills and Competencies • Proven ability to lead, motivate and build successful teams. Proven influencer & negotiator. • Achieving targets in a dynamic and complex business environment. • Able to manage and develop a diverse group of highly skilled people. • Ability to manage operations within budgetary constraints. • Building and maintaining strong and effective relationships with Clients and Customers. Specialties: Area of Expertise • Situational and Inclusive Leadership • Project Management • Optimum Resource Utilization • Service Delivery (SLA) • Performance Management • Customer Service Management • Customer Satisfaction Enhancement • Client Management(Domestic & International) • People Management • Mentoring Skills • Delegating Skills • Crisis & Conflict Management • Teambuilding & Staff Retention • Operational Excellence • Recruitment • Training
Experience
Process Lead
Sep 2022 — Present · Coimbatore, IN
Education
Er. Perumal Manimekalai College of Engineering
Diploma of Education
2010 — 2012
Annamalai University
BCA
2013 — 2015
Skills
- Call Monitoring
- Tool & Die
- Field Work
- Product Development
- Call Centers
- Lead Generation
- Campaign Management
- Call Logging
- Business Process Outsourcing (Bpo)
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