Diganta Tah

About Diganta Tah

Leading the Infor ERP and Supply Chain Competency with extensive experience in Global Delivery management, Engagement Governance, P&L management and Alliance management.In my prior role I was responsible for Salesforce Deliveries for UKI and CE Projects and Salesforce Marketing Cloud COE Globally.As a Production Engineer I Specialize in SCADA,MES and Statistical Quality Control technologies. As a Martech consultant I help customers to transform Digitally, building data driven Audience Strategies, Omni-channel Personalization and Cross Cloud Architectures. As a solution architect I have led sales and service transformations in D2C Strategies, Cross Channel Optimization and achieving Single View of Customers.Earlier I led the CX and Decision Support Group at Oracle. The objective of our group is to create new value for enterprise customers by creatively inculcating agility and flexibility in the business process.I have over 25 years of experience in the arena of Information Technology with more than a decade in CX, Martech products and Analytics. I have applied experience in Information Technology and verticals that include BFS, Pharma & Healthcare, Telecommunications, Retail, Logistics, Transportation and Travel Services. My IT Consulting experience include Practice and Account Development in the European Market, Project Management, Solution Governance, Technical Architecture review and design, Assessment and Business Consulting, IT Rationalization and Sustainability Review, Technical implementation of CRM-SFA/Contact Centre/Service/Siebel Analytics, Master Data Management, Business Process Management, Data warehouse & BI, ERP and EAI and Service Oriented Architectures.Specialties: Salesforce Manufacturing, Automotive and Consumer Goods Cloud. Customer Data Hubs (CDP), Data Management Platform (Audience Studio/BlueKai), Cloud based CRM( Salesforce/Oracle CX), extended CRM, Digital Marketing (SFMC/Eloqua), Social Media, eCommerce, Oracle CRM On Demand, Siebel CRM, Customer Analytics (OBIEE), ERP, BPM, Business Process Reengineering and Harmonization during Global Application Integration and Rollout, Customer Data Quality Management, Segmentation Targeting and Profiling, Product Management, Automated Insurance Underwriting, Natural Language Based Rules, Distribution Channel Improvement

Experience

1. Competency Leader - Infor ERP and Supply Chain

   Cognizant

   Feb 2025 — Present

Education

• Vivekananda Centenary College, Rahara, Kolkata, India

  Higher Secondary, Physics, Chemistry, Mathemetics, Biology

  1990 — 1991

• Ramakrishna Mission Vidyapith, Purulia

  Secondary, General Studies

  1982 — 1989

• Jadavpur University

  Doctor of Philosophy (Ph.D.); Master of Engg, Decision Support Systems, Production Engineering

  1995 — 1996

Skills

• Solution Architecture
• Enterprise Software
• Enterprise Architecture
• Oracle
• Cloud Computing
• Crm
• Consulting
• Business Process
• Pre-Sales
• Business Intelligence
• Customer Relationship Management (Crm)
• Enterprise Resource Planning (Erp)
• IT Strategy
• Service-Oriented Architecture (Soa)
• Erp
• Saas
• Business Analysis
• Software as a Service (Saas)
• Siebel
• Strategy
• E-Commerce
• Master Data Management
• Analytics
• Integration
• Product Management
• Program Management
• Databases
• Outsourcing
• Soa
• Business Process Design
• Data Warehousing