Diganta Mukherjee
10 Year experience in IT | Identity & Access Management | Governance
- Role
- Service Desk Lead at Cognizant
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Diganta Mukherjee
Analyzed and implemented new ideas forcontinuous improvement in the project- Provided L2 support for issues in variousapplications and administrative tasks- Resolved business operation-related applicationissues- Monitored and distributed workloads by assigningtasks efficiently- Facilitated knowledge transfer to onboard new team members- Prepared SOP for common and recurring issues tostreamline processes- Conducted daily queue monitoring and scheduledapplication checks- Reported project progress to stakeholders regularly- Developed a comprehensive knowledge base forreference- Prepared runbooks for effective workflowmanagement- Provided leadership and guidance to the team- Prepared and presented weekly reports to thestakeholders- Assisted new team members in organizing theirwork and tasks- Identified and evaluated CSI ideas, discussing themwith clients for approval- Coordinated business continuity planning (BCP)activities- Mentored new team members periodically toenhance their skills- Conducted internal audits of completed requestsand jobs to ensure quality
Experience
Service Desk Lead
Oct 2021 — Present · Kolkata, IN
Education
University of Calcutta
Bachelor of Commerce - BCom, Bachelor of commerce
2004 — 2007
Skills
- Active Directory
- Itil
- Altiris Console
- Bmc Remedy Ticketing System
- Lotus Domino Administration
- IT Operations
- Incident Management
- Microsoft Exchange
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