Diganta Kumar Padhy
WFM Analyst at Accenture
- Role
- Workforce Analyst at Accenture
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Diganta Kumar Padhy
WFM RTA professional with 3 years of hands-on experience at Accenture, specializing in Real-Time Adherence, workforce monitoring, and live dashboard management. I bring strong analytical and problem-solving skills with a deep understanding of day-to-day RTA operations, including real-time agent tracking, shrinkage management, SLA/LA reporting, and intra-day planning.Proficient in advanced Excel functions (lookups, pivot tables, dashboards, formulas) and experienced with RTA tools and internal systems. Known for maintaining accuracy under pressure, ensuring service levels are met, and effectively collaborating with operations and WFM teams.Always eager to learn, improve processes, and contribute to a high-performance support environment.
Experience
Workforce Analyst
Jul 2022 — Present · Hyderabad, IN
Education
Berhampur University
Master of Business Administration - MBA
2017 — 2019
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